Door Latches but Won't Lock (Troubleshooting & Fixes)

    A veteran locksmith's guide to fixing a door that latches but won't lock. Learn to diagnose and fix alignment, strike plate, and latch bolt issues yourself.

    DIY Fix: $5–$20
    Pro Help: $150–$500
    Time: 15–120 min

    Quick Answer

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    Door Latches but Won't Lock (Troubleshooting & Fixes) visual diagram
    Visual guide for diagnosing key fob issues

    Common Symptoms

    The door rattles in the frame when it's closed.
    You have to push or pull on the door to get the deadbolt to lock.
    There are visible scratches on the strike plate, either above or below the latch hole.
    The gap between the door and the frame is uneven.
    The lock knob or deadbolt thumbturn feels stiff or stops completely before fully turning.

    Possible Causes

    Door/frame misalignment: This is the number one cause. Houses settle, wood swells with humidity, and things just shift over time, causing the latch to no longer line up with the strike plate.
    Loose screws: The constant force of closing a door can loosen the screws in the hinges (especially the top one) or the strike plate, causing the door to sag or the plate to shift.
    Worn-out latch mechanism: Over years of use, the spring inside the latch bolt can weaken or break, preventing it from extending fully and engaging the strike plate properly.
    Bent or improperly installed strike plate: Someone might have tried to force the door, bending the strike plate, or it might have been installed incorrectly from the start.
    Debris in the lock: Dust, dirt, wood shavings, and old gummy lubricant can build up inside the lock or strike plate, physically blocking the bolt from extending.

    Step-by-Step Diagnosis

    1

    Step 1

    Visually inspect the door's alignment. Open and close it slowly, watching the gap between the door and the frame to see if it's consistent or if the door sags.

    2

    Step 2

    Use the 'marker trick.' Color the end of the latch bolt with a dry-erase marker, close the door, and then open it to see exactly where the ink transferred onto the strike plate.

    3

    Step 3

    Check all hinge and strike plate screws with a screwdriver. Tighten any that are loose. For a sagging door, try replacing a short top-hinge screw with a 3-inch screw to pull the frame tighter.

    4

    Step 4

    Examine the strike plate. See if the hole needs to be slightly enlarged with a metal file in the direction indicated by the marker trick. Check if the small metal tab is bent and needs to be pried out.

    5

    Step 5

    Test the lock with the door open. Operate the latch and deadbolt to see if they extend and retract smoothly. If they stick when the door is open, the problem is inside the lock mechanism itself.

    Door Latches but Won't Lock (Troubleshooting & Fixes)
    Key fob troubleshooting and repair overview

    DIY vs Professional Costs

    Tighten Hinge/Strike Plate Screws
    DIY$0 - $5
    Pro$75 - $150
    Time15-30 minutes
    File/Adjust Strike Plate Opening
    DIY$10 - $20
    Pro$100 - $175
    Time30-60 minutes
    Deep Hinge Adjustment (Shimming/Bending)
    DIY$5 - $15
    Pro$150 - $250
    Time1-2 hours
    Replace Standard Latch/Lockset
    DIY$25 - $75
    Pro$150 - $350
    Time1 hour

    When to Call a Professional Locksmith

    • If you have adjusted the strike plate and hinges but the lock still won't engage.
    • If the door is visibly warped (no longer flat).
    • If the issue is with a high-security lock (like Medeco, Mul-T-Lock) or a complex smart lock.
    • If the key has broken off in the lock or the internal mechanism feels shattered and gritty even when the door is open.
    • If you're simply not comfortable performing the repair and want to ensure your door is secure.

    Prevention Tips

    • Once a year, check and tighten all the screws on your door hinges and strike plates.
    • Annually lubricate your lock mechanism (latch, deadbolt, and keyway) with a dry lubricant like graphite or a silicone-based spray. Do not use WD-40.
    • For heavy exterior doors, replace one of the short screws in the top hinge with a 3-inch screw to anchor it securely to the wall stud and prevent sagging.
    • Ensure your weatherstripping is in good condition to create a proper seal, which helps prevent the door and frame from swelling due to moisture.
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