Heat Pump Not Heating in Winter? Troubleshooting & Fixes (From a 25-Year Vet)

    Heat pump blowing cold? A veteran tech shares the real reasons why it's failing in winter. Learn the simple fixes vs. when to call a pro before you get a huge bill.

    DIY Fix: $5–$20
    Pro Help: $150–$500
    Time: 15–120 min

    Quick Answer

    Okay so here's the quick version. Your heat pump's blowing cold in the winter nine times out of ten because of something simple. First, check your thermostat settings. Is it on 'Heat' or 'Auto' with a sufficiently high setpoint? Ensure 'Emergency Heat' isn't accidentally engaged. Sounds simple, but it's a common oversight. Next, go look at your air filter. If it's clogged solid, that's your problem – poor airflow drastically reduces efficiency and can cause other issues. If it's not those, you might have a frozen outdoor unit (check for thick ice), which indicates a defrost issue. Other problems could be low refrigerant or a faulty component like a capacitor or reversing valve. Simple fixes like a filter cost you maybe $10-$30. Anything else beyond basic thermostat checks or filter replacement, and you're gonna need to call a pro like me, looking at $250 to over a grand, often significantly more for refrigerant leaks or major component replacements.

    Heat Pump Not Heating in Winter? Troubleshooting & Fixes (From a 25-Year Vet) visual diagram
    Visual guide for diagnosing key fob issues

    Common Symptoms

    Heat pump blowing cold or lukewarm air
    Outdoor unit is completely frozen or encased in thick ice
    System runs constantly but house doesn't get warmer
    Auxiliary or Emergency heat is running all the time
    Unusual noises like grinding, squealing, or loud buzzing from either unit
    High energy bills that don't match the temperature

    Possible Causes

    Dirty or clogged air filters restricting airflow and causing the system to malfunction.
    Low refrigerant levels due to a leak, which prevents the system from absorbing heat from the outside air.
    A failed defrost control system (board, sensor) that allows the outdoor unit to turn into a solid block of ice.
    The reversing valve is stuck in the cooling position, preventing the system from switching to heat mode.
    A failed fan motor on either the indoor or outdoor unit, which stops the air circulation needed for heat transfer.
    Various electrical issues, such as a bad capacitor, a tripped circuit breaker, loose wiring, or a blown fuse.

    Step-by-Step Diagnosis

    1

    Step 1

    Check thermostat settings: Make sure it's set to 'HEAT' and the temperature is set above the current room temp. Check batteries.

    2

    Step 2

    Inspect the air filter: Check if it's clogged with dust and dirt. Replace if you can't see light through it.

    3

    Step 3

    Check the circuit breakers: Find the breakers for the 'Air Handler' and 'Condenser' in your electrical panel and see if they are tripped.

    4

    Step 4

    Examine the outdoor unit: Look for heavy ice buildup (beyond a light frost) and ensure the unit is not blocked by debris, snow, or yard items.

    5

    Step 5

    Listen to both units: Identify if fans are running, if the compressor is humming, or if there are any unusual sounds like grinding or screeching.

    6

    Step 6

    For advanced users only: Safely check for power at the unit's contactor and test component ratings like capacitors with a multimeter.

    Heat Pump Not Heating in Winter? Troubleshooting & Fixes (From a 25-Year Vet)
    Key fob troubleshooting and repair overview

    DIY vs Professional Costs

    Replace Air Filter
    DIY$10 - $30
    Pro$75 - $150 (as part of a call)
    Time5 minutes
    Replace a Capacitor
    DIY$20 - $50
    Pro$150 - $400
    Time1-2 hours (if you're careful)
    Replace Fan Motor
    DIYNOT a DIY (part cost only $150 - $300)
    Pro$400 - $800
    Time2-4 hours
    Replace Defrost Control Board
    DIYNOT a DIY (part cost only $100 - $250)
    Pro$350 - $700
    Time2-3 hours
    Find & Fix Refrigerant Leak
    DIYNOT a DIY job
    Pro$500 - $2500+
    Time3 hours to multiple days
    Replace Reversing Valve
    DIYNOT a DIY job
    Pro$600 - $1800
    Time4-6 hours

    When to Call a Professional Hvac

    • The circuit breaker trips repeatedly as soon as you reset it.
    • You hear loud, metallic noises like grinding or screeching, which indicates a serious mechanical failure.
    • The outdoor unit is encased in a solid block of ice and does not thaw on its own.
    • You suspect a refrigerant leak (hissing sounds or oily residue on the copper lines).
    • The system won't turn on at all after checking the thermostat and breakers.
    • You are not 100% confident in your ability to safely work with high-voltage electricity.

    Prevention Tips

    • Replace your air filters every 1-3 months. A clean filter is the cheapest insurance for your HVAC system.
    • Schedule a professional tune-up every fall before the heating season begins to catch problems early.
    • Keep the area around your outdoor unit clear of leaves, grass, bushes, and snow. It needs at least 2 feet of clearance to breathe.
    • Gently rinse the outdoor unit's coils with a garden hose in the spring and fall to remove dirt and debris.
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