HVAC System Won't Shut Off? (Troubleshooting & Fixes)

    HVAC running constantly but not cooling or heating? A 25-year tech explains common causes like filters, thermostats, and refrigerant, and what you can fix yourself.

    DIY Fix: $5–$20
    Pro Help: $150–$500
    Time: 15–120 min

    Quick Answer

    If your AC or furnace is running nonstop, first check your thermostat fan setting. If it’s on 'On,' switch it to 'Auto.' If that doesn't fix it, pull your air filter. If it's dirty, replace it. If the issue persists, you might have problems like low refrigerant (for AC), a stuck control component (like a contactor or relay), or a malfunctioning thermostat. A filter costs $10-60, but a pro visit for other issues starts around $150-200, potentially ranging much higher depending on the repair.

    HVAC System Won't Shut Off? (Troubleshooting & Fixes) visual diagram
    Visual guide for diagnosing key fob issues

    Common Symptoms

    The HVAC unit (blower, outdoor unit, or both) runs continuously and never cycles off.
    The indoor temperature never reaches the setting on the thermostat.
    Energy bills are significantly higher than usual.
    The air coming from the vents feels lukewarm (furnace) or just cool, not cold (AC).
    There is visible frost or ice forming on the refrigerant lines or evaporator coil (for AC systems).

    Possible Causes

    Incorrect thermostat settings, especially having the fan set to 'On' instead of 'Auto'.
    A severely clogged air filter restricting airflow and preventing the system from meeting demand.
    Low refrigerant levels in an AC unit due to a leak, causing it to run constantly without providing adequate cooling.
    A stuck electrical contactor in the outdoor AC unit or a faulty fan limit switch in a furnace, which fails to shut off power to the component.
    Excessively dirty condenser (outdoor) or evaporator (indoor) coils that prevent proper heat transfer.
    An undersized HVAC unit that lacks the capacity to heat or cool the space on extreme weather days.
    Leaky ductwork that is losing a significant amount of conditioned air into unconditioned spaces like attics or crawlspaces.

    Step-by-Step Diagnosis

    1

    Step 1

    Verify thermostat settings. Ensure the fan is set to 'Auto' and the temperature setting is reasonable. Replace batteries if it's a battery-powered model.

    Pro tip: Note the battery orientation before removing it. Most CR2032 batteries have + facing up.
    2

    Step 2

    Inspect the air filter. Pull it out and check if it's clogged with dirt and debris. Replace if it's opaque or visibly dirty.

    3

    Step 3

    Examine the outdoor condenser unit (for AC). Look for dirt, leaves, or other debris clogging the fins. Ensure bushes and other obstructions are at least two feet away.

    4

    Step 4

    Check for ice. On an AC system, look for frost or ice on the copper lines connected to the outdoor unit and on the indoor evaporator coil.

    5

    Step 5

    Confirm all vents are open. Walk through the house and make sure all supply registers and return air grilles are open and unobstructed by furniture or rugs.

    6

    Step 6

    Listen to the outdoor unit. If it continues to run even after you turn the AC off at the thermostat, you likely have a stuck contactor.

    7

    Step 7

    Reset the circuit breakers. Find the breakers for your 'Air Handler'/'Furnace' and 'Condenser'/'AC' in your electrical panel and flip them off and then on again.

    HVAC System Won't Shut Off? (Troubleshooting & Fixes)
    Key fob troubleshooting and repair overview

    DIY vs Professional Costs

    Replacing the Air Filter
    DIY$10-60
    Pro$90-200 (as part of a service call)
    Time5 minutes
    Replacing a Faulty Thermostat
    DIY$30-300
    Pro$150-500
    Time1 hour
    Replacing a Stuck AC Contactor
    DIY$20-50
    Pro$150-400
    Time1-2 hours
    Refrigerant Leak Fix & Recharge
    DIYN/A
    Pro$500-2000+
    Time2-5 hours
    Professional Coil Cleaning
    DIY$0-15 (light rinse)
    Pro$200-500
    Time1-2 hours
    Blower Motor Replacement
    DIYN/A
    Pro$500-1800
    Time2-4 hours

    When to Call a Professional Hvac

    • If you see ice or frost built up on any part of the AC system.
    • If you smell something burning or hear loud grinding, squealing, or banging noises.
    • If you've already changed the filter and checked the thermostat with no change.
    • If you suspect an electrical problem like a stuck contactor or a bad motor.
    • Anytime a refrigerant issue is suspected. This is not a DIY job and requires EPA certification to handle.

    Prevention Tips

    • Check and replace your air filter every 1-3 months, or whenever it looks dirty. Don't follow the date on the package, follow your eyes.
    • Schedule a professional tune-up annually. Once in the spring for your AC and once in the fall for your furnace.
    • Keep the area around your outdoor condenser unit clear of leaves, grass clippings, and bushes. It needs to breathe.
    • Double-check that your thermostat fan setting is on 'AUTO', not 'ON', to prevent the blower from running 24/7.
    • Walk around your house and ensure all vents and return air grilles are open and aren't blocked by furniture, rugs, or drapes.
    HVAC System Won't Shut Off? (Troubleshooting & Fixes) professional repair detail
    Professional key fob repair and programming

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